Average User Ratings
Reviewsbad service probably isn't fluke
I read the other review posted here and thought it was probably a one-time problem this particular person faced. Not at all. Even over the phone, the manners of the people I dealt with were severely lacking. I couldn't believe the smart-ass attitude and the lack of any information I could actually use. At the end of the conversation, I was told, "Why don't you just come in. We can't actually tell you anything over the phone." Ridiculous. It makes me worry how things'll be if I actually give these people my money. Forget it. Low overall score here b/c service is the number one thing we're all looking for.
I read the other review posted here and thought it was probably a one-time problem this particular person faced. Not at all. Even over the phone, the manners of the people I dealt with were severely lacking. I couldn't believe the smart-ass attitude and the lack of any information I could actually use. At the end of the conversation, I was told, "Why don't you just come in. We can't actually tell you anything over the phone." Ridiculous. It makes me worry how things'll be if I actually give these people my money. Forget it. Low overall score here b/c service is the number one thing we're all looking for.
posted by Anonymous User on 07/05/2005
Good facilities, bad service
During my 5am workout, hard-core, dirty rap music was blaring from the speakers into the entire facility. When I asked them if we could change it, they very sharply said "No, we don't have a key...". No one seemed to be concerned about the filthy lyrics that were pumping out. I went downstairs to talk to the front desk, and they were even ruder, practically refusing to give me any names or contact information of any managers. During rush-hour traffic I had to leave and go to a smaller facility (a lower-level membership facility) that was even further from my home. Later that morning I called and left a message for the head manager. It has been 30 hours, and I cannot get him to call me back. I called back again today and the phone was picked up & put on hold immediately, without anyone even answering. It is clear they are deliberately avoiding any phone calls. And to think, I just purchased a 3-year membership, prepaid!! They sure were nicer when they were trying to get my money. I will now be contacting upper-level management.
During my 5am workout, hard-core, dirty rap music was blaring from the speakers into the entire facility. When I asked them if we could change it, they very sharply said "No, we don't have a key...". No one seemed to be concerned about the filthy lyrics that were pumping out. I went downstairs to talk to the front desk, and they were even ruder, practically refusing to give me any names or contact information of any managers. During rush-hour traffic I had to leave and go to a smaller facility (a lower-level membership facility) that was even further from my home. Later that morning I called and left a message for the head manager. It has been 30 hours, and I cannot get him to call me back. I called back again today and the phone was picked up & put on hold immediately, without anyone even answering. It is clear they are deliberately avoiding any phone calls. And to think, I just purchased a 3-year membership, prepaid!! They sure were nicer when they were trying to get my money. I will now be contacting upper-level management.
posted by Heather Martin on April 07, 2005
Add a Review
Love it? Hate it? Add your review of this fitness center! Please read our review guidelines for guidance on writing a review.